Golden Gate

Conference Liaison, Part-Time

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The Conference Liaison is a valuable member of the NatureBridge Conference team. The Liaison provides on-the-ground customer service and logistical support that allow our participants to focus on their special events. The conference team works to create a welcoming and professional space for all attendees. Liaisons work closely with coworkers in all departments, fostering positive working relationships.

Conference Liaison positions are part-time, non-exempt and have variable hours. 

  • Average 20 hours/week.
  • Need to be available on Thursday, Friday and Saturday all day.

Primary Duties and Responsibilities

Customer Service

  • Create a welcoming and safe environment for diverse audiences. 
  • Act as primary point of contact for guests from beginning to end of their visit.
  • Respond to the needs of guests, troubleshoot problems and help in urgent situations.

Logistical Support

  • Set-up, break down and cleaning of event spaces.
  • Help stock inventory and clean and maintain conference supplies in meeting rooms and storage spaces.
  • Willingness to help guests with basic tech support including projectors and internet. 

Teamwork

  • Demonstrate ability to self-supervise, manage time and take initiative to identify, prioritize and complete projects.
  • Assist Conference Operations Managers and Liaison team with daily duties and projects and perform other related duties as assigned.

Food Service

  • Support kitchen staff in set-up, service and clean-up for all conference dining hall meals.
  • Attend to guest questions and requests during meal services.

Experience, Competencies and Education

  • Six months to one year experience in a customer service related field and/or training.
  • Strong customer service and interpersonal skills.
  • Ability to work as part of a team with a positive attitude.
  • Flexibility to work various hours throughout each week, including weekdays, weekends, early and late shifts.  
  • Hold a valid California driver's license.
  • Must be able to regularly lift and/or move up to 25 pounds.

Additional Expectations

  • CPR, AED and First Aid certification required. If the applicant does not have this certification already, applicant must attend certification training within the first three months.
  • Complete ServSafe Food Handler training within 30 days.
  • Prioritize daily tasks and guest requests through organization and time management.
  • Proficiency or willingness to learn Google Suite. 

Working Conditions

While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to regularly stand and walk up to eight hours a day, walk up to two miles on uneven terrain, sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb and balance, stoop, kneel, crouch and crawl; talk and hear. 

Compensation

Competitive compensation. 

Application Process

NatureBridge is an equal opportunity employer. Recruiting and retaining a diverse workforce is a high priority. Interested individuals should submit a letter of interest and resume. To apply send a resume and cover letter to hostsearch@naturebridge.org. No calls, or printed materials please. No agencies please. Applications will be reviewed on a rolling basis. Position is open until filled. Hiring contingent on successful background check and fingerprinting.

About NatureBridge

Founded in 1971, NatureBridge provides environmental science programs for students in the world’s best classrooms—our national parks. Our mission is to connect young people to the wonder and science of the natural world. Our programs do so by exposing students to the wonder and science of nature and inspiring the stewards of tomorrow. As the largest residential education partner of the National Park Service, NatureBridge serves more than 30,000 students and their teachers each year and offers programs in four national parks: Yosemite National Park, Golden Gate National Recreation Area, Olympic National Park and Prince William Forest Park. In order to further our mission, NatureBridge is committed to support diversity, equity, and inclusion and promoting equal opportunity for students and staff in the field of environmental education. For more information, visit: naturebridge.org.

At the Golden Gate campus, NatureBridge also runs a conference and retreat center to financially support our educational programs. Bringing organizations and communities to our campus for retreats is a way to further encourage connection to the natural world. 
 

Join the Conference Team