Golden Gate

Conference Liaison

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The Conference Liaison is a valuable member of the NatureBridge Conference team. The Liaison provides on-the-ground customer service and logistical support that allow our participants to focus on their special events. The conference team works to create a welcoming and professional space for all attendees. Liaisons work closely with co-workers in all departments, fostering positive working relationships.

Conference Liaison position is full-time, non-exempt and has variable hours. 

  • Average 30 hours/week.
  • Thursday, Friday, Saturday  all day and 2 other flexible days.

Primary Duties and Responsibilities

Customer Service

  • Create a welcoming and safe environment for diverse guests. 
  • Act as primary point of contact for guests from beginning to end of their visit.
  • Respond to the needs of guests, troubleshoot problems and help in urgent situations.

Logistical Support

  • Set up, break down and cleaning of event spaces.
  • Help stock inventory and clean and maintain conference supplies in meeting rooms and storage spaces.
  • Willingness to help guests with basic tech support, including projectors and internet. 

Teamwork

  • Demonstrate ability to self-supervise, manage time and take initiative to identify, prioritize and complete projects.
  • Assist Conference Operations Managers and Liaison team with daily duties and projects, perform other related duties as assigned.

Food Service

  • Support kitchen staff in set up, service and clean up for all conference dining hall meals.
  • Attend to guest questions and requests during meal services.
     

Experience, Competencies and Education

  • Six months to one year experience in a customer service related field and/or training.
  • Strong customer service and interpersonal skills.
  • Ability to work as part of a team with a positive attitude.
  • Flexibility to work various hours throughout each week, including weekdays, weekends, early and late shifts.  
  • Hold a valid driver's license.
  • Must be able to regularly lift and/or move up to 25 pounds.

Additional Expectations

  • CPR, AED and First Aid certification required. If the applicant does not have this certification already, applicant must attend certification training within the first three months.
  • Complete ServSafe Food Handler training within 30 days.
  • Prioritize daily tasks and guest requests through organization and time management.
  • Proficiency or willingness to learn Google Suite. 

Working Conditions

Regular early morning, evening, weekend, early and late shifts, and on-call work may be required. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to regularly stand and walk up to 8 hours a day, walk up to 2 miles on uneven terrain, sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb and balance, stoop, kneel, crouch and crawl; talk and hear. The employee must be able to regularly lift and/or move up to 25 pounds. Specific vision abilities required by the job (which would be met with a valid driver's license).

Compensation

  • Competitive compensation. 
  • Shared housing is provided as a benefit of employment. By providing housing, NatureBridge can ensure that conference liaisons are available and accessible to provide support for program participants in emergency situations.
  • Full-time hires can elect to receive a comprehensive benefit plan, including: medical, dental and vision; retirement. Full-time hires accrue vacation based on tenure.
     

Application Process

NatureBridge is an equal opportunity employer. Recruiting and retaining a diverse workforce is a high priority. Interested individuals should submit a letter of interest and resume. To apply, send a resume and cover letter to hostsearch@naturebridge.org. No calls, or printed materials please. No agencies please. Applications will be reviewed on a rolling basis. Position is open until filled. Hiring contingent on successful background check and fingerprinting.

About NatureBridge

Founded in 1971, NatureBridge provides environmental science programs for students in the world’s best classrooms—our national parks. Our mission is to connect young people to the wonder and science of the natural world. Our programs do so by exposing students to the wonder and science of nature and inspiring the stewards of tomorrow. As the largest residential education partner of the National Park Service, NatureBridge serves more than 30,000 students and their teachers each year and offers programs in four national parks: Yosemite National Park, Golden Gate National Recreation Area, Olympic National Park and Prince William Forest Park. In order to further our mission, NatureBridge is committed to support diversity, equity, and inclusion and promoting equal opportunity for students and staff in the field of environmental education. For more information, visit: naturebridge.org.

At the Golden Gate campus, NatureBridge also runs a conference and retreat center to financially support our educational programs. Bringing organizations and communities to our campus for retreats is a way to further encourage connection to the natural world.  
 

Join the Conference Team