Assistant Program Manager

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The Assistant Program Manager works closely with the education and operations teams in the coordination and administration of programming in Olympic National Park, Washington. They have primary oversight of teacher professional development, family and community programs. The Assistant Program Manager provides exceptional customer service for participants by accurately and efficiently managing logistics for groups attending programs. This position also facilitates and supports day-to-day program operations. This is a full-time, 10.5 month position that reports to the Operations Manager in Olympic National Park and is based in Port Angeles, Washington.

Primary Duties & Responsibilities

Teacher Professional Development, Family and Community Programs: 40%

  • Develop and oversee teacher professional development, family and community programs.

    • Collaborate with sales and marketing team and education team in program design, marketing efforts and scheduling of programs.
    • Lead planning activities and implementation of programs including coordinating evening programs and field trips.
  • Coordinate and communicate effectively with all relevant functional area teams prior to, during and post programs.
  • Implement supportive teaching materials and structure. Coach educators.
    • Track feedback and communicate with proper departments to drive program quality.
  • Manages clock hours for teacher professional development programs. 
  • Provide manager support and serve as an educator as needed.

Operation/Program Support: 30% 

  • Support efficient and accurate program implementation by refining, developing, communicating and supporting data systems.
  • Collaborate with the Operations Manager to create educator schedules for programs ensuring that they are accurate and meet program needs.
  • Manage regular reporting of information on staff schedules and shared resources to other campus departments to support smooth operations.
  • Communicate and coordinate medical and dietary arrangements with appropriate staff.
  • Work with Operations Manager in preparing and communicating weekly reports for participant lodging and meals to NatureBridge facility staff.
  • Contribute to a welcoming and safe environment that is responsive to the needs of guests.

Education support: 30%

  • Assist with educator recruitment and development of education staff.

    • Work closely with the Olympic Education Management Team in the hiring, training and support of environmental science educators.
    • Support the planning and implementation of educator training and staff enrichment.
  • Regularly review participant feedback and evaluation data. Collaboratively address needs and improvements.
  • Oversee and maintain teaching resources.
  • Provide general management and support during program emergencies.
  • Provide daily management and oversight of the program, to include serving as day manager, running morning meetings, answering phone calls and checking in educational staff at the end of the day.

Performs other duties as assigned:

  • Occasionally teach in the field as staffing and program quality needs demand.
  • Support advancement of campus and national level programs and projects.
  • Support implementation of Strategic Plan priorities.

Experience, Competencies & Education

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, or ability required.  

Qualifications include:

  • Bachelor's Degree or 2+ years equivalent experience in a related field.
  • Experience with or willingness to learn CRM systems (Salesforce experience preferred) and Google online tools is highly desirable.
  • Must be detail-oriented and solution-oriented.
  • Experience managing and communicating information effectively.
  • Experience in residential environmental education.
  • A pro-active communicator who can work both independently and as a member of a team.
  • A deep commitment to engage in individual and organizational Equity and Inclusion work as outlined in the NatureBridge EI&D Framework.
  • Current Wilderness First Responder and CPR certifications.
  • Experience with leadership, coaching and project management.


Competitive annualized salary dependent on experience. Comprehensive benefits package includes medical/dental/retirement.

Working Conditions & Physical Demands

This job operates both in a professional office environment and in an outdoor setting. The employee is exposed to weather conditions prevalent at the time. The employee may be required at short notice to respond to emergency situations that may involve extended periods in poor weather conditions, carrying heavy weight over uneven ground, at elevations ranging from sea level to 8000 feet above sea level as well as canoe support in cold and windy conditions.  

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing duties of this job, the employee is required to stand regularly; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb and balance; stoop, kneel, crouch and crawl; talk, hear, taste and smell. The employee must occasionally lift and carry up to 45 pounds and walk up to 10 miles a day on uneven terrain. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The employee must carry a current driver's license and be able to transport clients in 14 passenger vehicles.

How to Apply

Position is open until filled. To receive preference, please submit an application including a cover letter and resume by, Friday, July 26, 2019. Desired start date is August 2019.  

NatureBridge values equity, inclusion and diversity. We strive to diversify our workforce and seek applications by individuals of all backgrounds, abilities, cultures, orientations, identities and communities.  

Please direct applications and questions to Joe Zofrea, Operations Manager, at jzofrea@naturebridge.org.

Join the Operations Team