Golden Gate

Operations Manager

Combined Shape Copy Created with Sketch.

The Operations Team is an integral part of all NatureBridge programs at our Golden Gate campus. The team provides exceptional customer service for all Conference, Environmental Science and Coastal Camp guests. It does so by accurately and efficiently managing complex logistics for all groups attending programs, ensuring a welcoming and supportive atmosphere for guests while on site, and coordinating closely with other campus departments, including Education, Facilities and Food Service to ensure a seamless customer experience.

All members of the NatureBridge Operations Team—Managers, Directors and site staff—hold key functions that are essential to the team’s goals. Operations Managers serve as the primary stewards of all program logistics, ensuring that information is collected and communicated across campus, as well as to or from customers.

The Operations Manager responsible for site support and staffing recruits, hires, trains and supervises all Conference Hosts. They are also responsible for administrative office management, care and maintenance of conference supplies, smooth campus transitions between different programs and maintaining the conference center budget.

This role primarily works Tuesday–Saturday. Evenings are occasionally required. 

Primary Duties & Responsibilities

  • Recruit, hire, train and mentor Conference Hosts.
  • Act as a Conference Host up to 25% of the time, including cleaning and setting up meeting rooms, assisting with food service during dining hall meals and being on-call for guests.
  • Provide 24-hour support to site staff to advise on emerging situations.
  • Communicate regularly with attending conference coordinators to determine needed logistics and set expectations for conference groups, ensuring that information is collected and communicated across campus.
  • With the support of the Senior Operations Manager and the Assistant Director of Operations, manage and monitor the annual Conference Department budget.
  • Maintain high-quality, well-stocked site supplies needed by visiting groups, including tables, chairs, AV equipment, linens.
  • Ensure that the Owl’s Roost Lounge is well-stocked, clean and set-up to best serve visiting adult participants.
  • Maintain a welcoming campus for all participants through ongoing monitoring and development of campus spaces.
  • Oversee contracts, maintenance, ordering and use of all conference administrative equipment and supplies, including storage spaces.
  • Update and maintain the on-call staff system, including serving as on-call emergency manager as part of the NatureBridge on-call team.
  • Oversee day-to-day campus operations, including the welcome and check-in process for groups and campus transitions between program types.
  • Support additional departments with operations logistics, as needed.
  • This position involves a Tuesday through Saturday schedule, including some early morning and evenings.
  • Performs all other duties as assigned.

Supervisory Responsibilities: 4-6 conference hosts

Experience, Competencies & Education

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

  • 3 years of relevant experience or Bachelor’s Degree.
  • Proven excellence in staff supervision and customer service.
  • Must be detailed and solution-oriented.
  • Excellent organizational, task, and time management skills.
  • Internet and e-mail experience required.
  • Strong interpersonal and communication skills.
  • Proven ability to work as part of a team.
  • Must be diplomatic and effective at resolving conflicts.
  • Able to lift and move moderately heavy objects (tables, chairs, etc) up to 25 lbs.
  • Hold a valid California driver's license.
  • CPR, AED and First Aid certification required. If the applicant does not have this certification already, the applicant must attend certification training within the first three months.

Working Conditions & Physical Demands

This job operates both in a professional office environment and in an outdoor setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of this job, the employee is required to regularly stand; walk up to 7 miles on uneven terrain; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb and balance; stoop, kneel, crouch and crawl; talk, hear, taste and smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Compensation

Competitive salary, depending on experience. Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans. This position does come with housing.

Application Process

NatureBridge is an equal opportunity employer. Recruiting and retaining a diverse workforce is a high priority. Interested individuals should submit a letter of interest and resume. No calls, faxes, or printed materials please. No agencies please. Position is open until filled. Looking for immediate hire, contingent on successful background check and fingerprinting.

To apply send a resume and cover letter to gogaoperationsmanagersearch@naturebridge.org

Join the Operations Team