Sausalito, California

Conference Host, Seasonal

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The Conference Host is an integral part of the NatureBridge customer service team. Hosts ensure successful meetings, retreats and special events for more than 14,000 participants per year. Examples of duties include greeting coordinators, giving group orientations, setting up and cleaning up meeting rooms, assisting with meal service and ensuring a welcoming and safe environment for successful retreats. The Conference Host is also in communication with all departments and works closely with all members of the NatureBridge team. Conference Host positions are non-exempt and have variable hours. 

  • Position is from May-November with option to extend.
  • Average 20 hours/week.
  • Private room in shared housing from mid June-mid August.
     

Primary Duties & Responsibilities

Customer Service

  • Act as primary point of contact for guests from beginning to end of their visit.
  • Respond to needs of guests, troubleshoot situations and anticipate needs.
  • Ensure policies and guidelines are followed in a friendly and professional manner.
  • Create a welcoming and safe environment for successful retreats with cultural competency.
  • When in NatureBridge housing, occasionally scheduled on-call to respond to after hour needs for guests.

Food Service

  • Support kitchen staff in set-up, service and clean-up for all conference dining hall meals and in-room food or beverage service.
  • Respond to needs of guests during meal services.
  • Complete ServSafe training within 30 days.

Facilities

  • Help clean facilities on a regular basis.
  • Maintenance of conference supplies.

Teamwork

  • Follow all inter-departmental working agreements and be a positive contributing member to customer service teams.
  • Assist other Hosts and Conference Operations Manager with daily duties and projects as needed.
  • Demonstrate ability to successfully self-supervise, manage time and take initiative to identify and complete projects.
  • Administration support for all departments as assigned. 
  • Perform other related duties as assigned.
     

Qualifications

  • Six months to one year experience in a customer service related field and/or training.
  • Strong customer service, interpersonal, problem solving and organizational skills.
  • Be able to prioritize and perform multiple tasks in a timely manner and be detail oriented.
  • Ability to work as part of a team in a fun, fast paced environment and maintain a positive attitude.
  • Flexibility to work various hours throughout each week, including weekdays, weekends, early and late shifts and overnight on-call.  
  • Hold a valid California driver's license
  • CPR, AED and First Aid certification required.  If the applicant does not have this certification already, applicant must attend certification training within first three months (cost covered by NatureBridge).
  • Proficiency in basic computer skills. 
  • Must be able to regularly lift and/or move up to 25 pounds.
  • Able to work regular early morning, evening, weekend, early and late shifts, and on-call work.
     

How to Apply

NatureBridge is an equal opportunity employer. Recruiting and retaining a diverse workforce is a high priority. Interested individuals should submit a letter of interest and resume. To apply send a resume and cover letter to hostsearch@naturebridge.org. No calls, faxes, or printed materials please. No agencies please. Applications will be reviewed on a rolling basis. Position is open until filled. Looking for immediate hire, contingent on successful background check and fingerprinting.
 

About NatureBridge

Founded in 1971, NatureBridge provides environmental science programs for students in the world’s best classrooms—our national parks. Our mission is to foster environmental literacy to sustain our planet.  Our programs do so by exposing students to the wonder and science of nature and inspiring the stewards of tomorrow.  As the largest residential education partner of the National Park Service, NatureBridge serves more than 30,000 students and their teachers each year and offers programs in six national parks: Yosemite National Park, Golden Gate National Recreation Area, Olympic National Park, Santa Monica Mountains National Recreation Area, Channel Islands National Park, and Prince William Forest Park.  In order to further our mission, NatureBridge is committed to support diversity, equity, and inclusion and promoting equal opportunity for students and staff in the field of environmental education. For more information, visit: naturebridge.org

At the Golden Gate campus, NatureBridge also runs a conference and retreat center to financially supports our educational programs.  Bringing organizations and communities to our campus for retreats is a way to further encourage connection to the natural world.  
 

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